Simona Arštikienė
Service culture and quality expert
I am a dedicated hospitality leader with over 20 years of experience in hotel operations, guest experience, and team management. I am passionate about delivering exceptional service standards, optimizing performance, and creating memorable stays or experiences for guests. I am skilled in motivating teams, driving revenue growth, and implementing and maintaining high performance and quality standards.
“People may forget what you said, but they’ll never forget how you made them feel.” – Maya Angelou
Simona Arštikienė
Service culture and quality expert
About me
With over two decades of progressive experience in the hospitality sector, I bring extensive expertise in hotel management, operations, and guest engagement. My background includes leading daily functions across multiple departments, introducing operational improvements, and developing service programs designed to enhance the overall guest experience.
As a proven leader with a talent for mentoring and inspiring teams, I foster a culture of collaboration, accountability, and continuous professional growth. I thrive in dynamic, fast-paced environments where adaptability and strategic thinking are key to success. With a deep commitment to service excellence, I focus on delivering lasting value for guests and employees alike.
Associations
- Vilnius Chamber of Industry and Crafts
- Business Women’s Club
Services provided
Learn more about the services provided by this specialist.
Service Culture Implementation System
A practical system for building and embedding service excellence across your organization. Through structured standards, team training, and performance monitoring, service culture becomes consistent, measurable, and sustainable. Strong service standards directly strengthen loyalty, reputation, and long-term results.
